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Before you visit

A few important policies to keep every visit safe and running smoothly - for you and for our team.

Patch testing policy

Patch test policy

All new clients requiring colour work must have had a patch test at least 48 hours before their appointment.

  • Application

    Colour is applied behind the ear.

  • Duration

    The patch test must be left for 48 hours before your appointment.

  • Reactions

    Redness, itching or any discomfort means the patch test is positive. Wash off immediately and take appropriate precautions for the reaction.

The importance of a patch test is crucial - it helps keep you safe before any colour service.

If you are unsure whether you need one, please ask when booking.

Cancellation and no-show policy

At Belaisy Hair and Beauty Lounge, we kindly ask that all cancellations be made at least 48 hours before your scheduled appointment.

  • 48 hours' notice

    Required for any appointment cancellation or rescheduling.

  • Late cancellations

    Cancellations made within 48 hours of the appointment will incur a charge.

  • No-shows

    No-show appointments will be charged 100% of the scheduled service cost.

We understand that unexpected situations and emergencies can happen. If you are unable to attend your appointment, please contact us as soon as possible and we will do our best to assist you.

We are on hand on social media or by phone to pick up cancellations - the earlier you let us know, the better we can help.

Thank you for your understanding and cooperation.

Questions about our policies?

Call us, send a message, or get in touch on Instagram.

01827 954544Enquire online